![]() “ The most efficient system in the world can only work properly if the people who apply it want it to work”. ![]() He said: “As it is said for staff reductions, turkeys have never voted in favor of Christmas”. “ Rod Eddington, the British Airways CEO, made everybody laugh when talking about the resistance to change of middle managers. The dog can succeed, but it will need time to adjust to this new idea”. “ It is all right to say to a Crown corporation to operate, starting tomorrow, like a private enterprise, but it’s like saying to a dog to walk on its hind legs from now on. ![]() I translated the quotes from the French version of the book. ![]() Milton managed Air Canada during the most tempestuous period of the history of air transport. Du haut des airs: la vérité sur Air Canada
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